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Find answers to common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our customer care team is here to help.
Browse our collection, select your size and colour, add items to your cart, and proceed to checkout. You can create an account or check out as a guest.
Orders can be modified or cancelled within 2 hours of placement. After this time, please wait to receive the item and initiate a return if needed.
Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrapping option at checkout and add a personalised message.
Out of stock items can be added to your wishlist. You’ll receive an email notification when they become available again.
We offer Standard (5-7 days), Express (2-3 days), and Next Day delivery. International shipping is available to most countries.
Standard shipping is free on orders over €150 (€8.95 otherwise). Express shipping is €15.95 and Next Day is €25.95.
Yes, we ship worldwide. International rates vary by destination and may be subject to customs fees and import duties.
Once your order ships, you’ll receive a tracking number via email. Use this to track your package on our website or the carrier’s site.
We offer free returns within 30 days of delivery. Items must be unworn, unwashed, with original tags attached.
Yes, you can exchange for a different size or colour. Place a new order and return the original item for a refund.
Refunds are processed within 5-7 business days after we receive and inspect your return.
Refunds are processed within 5-7 business days after we receive and inspect your return.
We use sustainable materials, including GOTS-certified organic cotton, responsible wool, Tencel, linen, and recycled fibres.
Each item includes specific care instructions. Generally, we recommend cold water washing and line drying to extend garment life.
Yes, all our production partners are Fair Trade certified and ensure fair wages and safe working conditions.
Our garments are pre-shrunk, but natural fibres may experience minimal shrinkage. Follow care instructions to maintain fit.
Check our size guide for detailed measurements. If you’re between sizes, we recommend sizing up for comfort.
If the fit isn’t right, you can return or exchange the item within 30 days of delivery.
Our current size range includes XS-XL. We’re working to expand our size offerings in future collections.
While we maintain consistent sizing, different fabrics and fits may vary slightly. Check individual product pages for specific fit notes.
No, you can check out as a guest. However, an account makes reordering easier and allows you to track orders and save addresses.
Click “Forgot Password” on the login page. We’ll send you an email with instructions to reset your password.
Yes, account holders can securely save payment methods for faster checkout. All payment data is encrypted and secure.
Log in to your account and go to “Account Settings” to update your shipping and billing addresses.
Browse our collection, select your size and colour, add items to your cart, and proceed to checkout. You can create an account or check out as a guest.
Orders can be modified or cancelled within 2 hours of placement. After this time, please wait to receive the item and initiate a return if needed.
Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrapping option at checkout and add a personalised message.
Out of stock items can be added to your wishlist. You’ll receive an email notification when they become available again.
We offer Standard (5-7 days), Express (2-3 days), and Next Day delivery. International shipping is available to most countries.
Standard shipping is free on orders over €150 (€8.95 otherwise). Express shipping is €15.95 and Next Day is €25.95.
Yes, we ship worldwide. International rates vary by destination and may be subject to customs fees and import duties.
Once your order ships, you’ll receive a tracking number via email. Use this to track your package on our website or the carrier’s site.
We offer free returns within 30 days of delivery. Items must be unworn, unwashed, with original tags attached.
Yes, you can exchange for a different size or colour. Place a new order and return the original item for a refund.
Refunds are processed within 5-7 business days after we receive and inspect your return.
Refunds are processed within 5-7 business days after we receive and inspect your return.
We use sustainable materials, including GOTS-certified organic cotton, responsible wool, Tencel, linen, and recycled fibres.
Each item includes specific care instructions. Generally, we recommend cold water washing and line drying to extend garment life.
Yes, all our production partners are Fair Trade certified and ensure fair wages and safe working conditions.
Our garments are pre-shrunk, but natural fibres may experience minimal shrinkage. Follow care instructions to maintain fit.
Check our size guide for detailed measurements. If you’re between sizes, we recommend sizing up for comfort.
If the fit isn’t right, you can return or exchange the item within 30 days of delivery.
Our current size range includes XS-XL. We’re working to expand our size offerings in future collections.
While we maintain consistent sizing, different fabrics and fits may vary slightly. Check individual product pages for specific fit notes.
No, you can check out as a guest. However, an account makes reordering easier and allows you to track orders and save addresses.
Click “Forgot Password” on the login page. We’ll send you an email with instructions to reset your password.
Yes, account holders can securely save payment methods for faster checkout. All payment data is encrypted and secure.
Log in to your account and go to “Account Settings” to update your shipping and billing addresses.
Our customer care team is available Monday through Friday, 9 am- 5 pm CT, E, T to help with any inquiries.
Detailed information about delivery times and return policies
Find your perfect fit with our comprehensive sizing charts
Learn how to properly care for your Day Cloth garments